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Lustre Ocean Marine

Frequently Asked Questions

MOQ · Lead Time · Payment · Shipping · Warranty · Custom Orders

What is your minimum order quantity (MOQ)?

We support both small and bulk orders. Most genuine OEM spare parts have no strict MOQ — single-piece orders are welcome. For custom-machined parts, a small minimum quantity may apply; contact us for details.

What is your delivery time (lead time)?

In-stock items are dispatched within 1-3 business days. Non-stock OEM parts typically take 2-6 weeks depending on the manufacturer. We confirm the exact delivery time with every quotation.

What payment methods do you accept?

We accept T/T (bank transfer), L/C, and other negotiated terms. A deposit is required for custom orders. A formal proforma invoice (PI) is issued for every order.

How do you handle shipping and freight?

We ship worldwide via express courier (DHL/FedEx/UPS), air freight, or sea freight based on size and urgency. Freight is quoted separately, and we can also ship to your nominated forwarder.

What warranty do you provide?

All parts are genuine OEM, brand new and original. We provide a standard quality guarantee; if any part is defective on arrival, we replace or refund it after verification.

Can you supply custom or non-standard parts?

Yes. We handle specialty orders for rare parts, long lead-time items, and custom machining to sample or drawing. Send the part number, drawing, or sample and we will quote.